VETIGRAPH offers a complete range of services for a fast and efficient integration of its CAD/CAM solutions within companies.
Success comes to a company through the vision and professionalism of its personnel.
VETIGRAPH’s knowledge and experience in the field of CAD/CAM is wide-ranging, particularly when it comes to the areas of soft materials. Where clients are concerned, huge benefits arise from the capacity of our teams to clearly understand complex manufacturing organisations and to meet their requirements when implementing CAD/CAM in order to obtain higher efficiency within the company.
With globalisation and increasingly diversified communication tools in mind, our personnel is familiar with working in an international environment.
ON SITE TRAINING
On site training takes place at clients’ premises. Following the course, a member of the training team keeps regular contact with each company to assess user progress in the implementation of our solutions.
It is thanks to this personal assessment within the work-place that operators quickly feel confident and autonomous in the use of their systems.
A modem link as well as remote connection software will enable users to get instant assistance in the integration of our solutions, avoiding any interruption in the production process during the implementation of the system.
This service is frequently used by clients who haven’t had time to fully apply their knowledge because of production constraints.
PERSONNALISED INFORMATION FORM
An information form making our team aware of the user problems operators might encounter is freely available.
his document offers the possibility to accurately describe a problem.
Operators are also welcome to fax or e-mail us on the following address: firstname.lastname@example.org
We will respond quickly to all problems submitted to us at this address.
A Hot Line service is made available to operators. This service makes it possible for our technical department to diagnose a technical problem and bring a quick solution to users of our CAD/CAM solutions without interrupting production.
The Hot Line service also gives clients the right to access our distance recovery service and software Internet upgrades.